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To debug JExplorer please use Microsoft Debug Diagnostic Tool to catch all exceptions in JExplorer32.x.x.exe processes. Here's instruction about how to configure this software to catch all native crashes/exceptions: 

1. Download Microsoft Debug Diagnostic Tool (both 32- and 64-bit versions).

2. Install it in your target Windows environment. To install it just run MSI file.

3. Run your application and create at least one Browser instance.

4. Run Debug Diagnostic Tool and follow the instruction below:

4.1. Click Add Rule... button:

4.2. Select Rule Type - Crash and click Next:

4.3. Select A specific process and click Next

4.4. In the list of opened processes select JExplorer32.x.x.exe and click Next

4.5. Click Next

4.6. Select directory where Tool will save Dump files (e.g. on your Desktop) and click Next:

4.7. Select Activate Rule Now and click Finish

Now you can work with your Java application and try to reproduce native crash in JExplorer32.x.x.exe process. When native crash happens, this tool will generate DMP file in the directory you provided at 4.6 step.

When you reproduce native crash and get DMP file/files, please send them to us at We will analyze DMP files, find out root cause of the native crash and fix it.